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How do I get my tracking number?

All orders will be processed after full payment is received. Tracking number will be sent to your email once it ships out. If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.

How Do I Change the Shipping Address or Cancel My Order?

Contact immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order. Please kindly confirm your address and information before placing the order.


How Do I Know My Package Has Shipped And Is On Its Way? 

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. If you require any further information, feel free to contact


When will my pre-order ship?

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. 


When you order multiple things from Redragonshop does it come in one box?

When you buy several items in your order, it may not be combined into the same pacakge. Please feel free to contact to help. 


Taxes, Customs, & Duties  

If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. However, Redragonshop will be happy to go fifty-fifty with customers. Quality customer service is our highest value and we try our best to reduce our customer’s loss

Please email to request for the customs invoice.